The Why and How
The immediate goal of the pilot was to find a viable solution outside of the expensive and unwieldy process of HL7 and VPN connections. The overarching goal was for The Radiology Clinic to make life easier for ts referring physicians and patients—to offer something more than any other imaging provider could offer.
The Radiology Clinic strives to always be available to referring providers without using an automated phone attendant. While patients are at the front desk, The Radiology Clinic’s scheduling team has to be as efficient and effective as possible. Their goal is to make the scheduling conversation on the phone quick, simple, and accurate so the patient has a positive experience from the beginning.
ScriptSender significantly reduces the amount of time both parties spend on the phone. It automatically populates a patient’s demographics, order information, and insurance details for scheduling, thus lessening the amount of time spent on the call. ScriptSender is also able to collect electronic signatures from The Radiology Clinic’s referring physicians.
The response from the pilot studies and staff was outstanding. Tracy Anders, Scheduling Supervisor, said: “The ScriptSender solution has reduced call center call time by pre-populating patient demographics, order information, and insurance data into our system. This process simplifies the scheduling conversation, which pleases our referring physician staff by not wasting their time. It also reduces the administration time of searching and reconciling the patient order when received via fax.”