Kristen Stokes is CMI’s Global Project Manager and the Site Manager for the company’s Kent Island location, on Maryland’s Eastern Shore. Recent growth has pushed the number of CMI centers up to 12, driving the company’s need to integrate its referring community electronically.
“The big piece for us is the ability to process authorizations faster,” said Stokes. “That’s a differentiator that enables us to stay competitive in our market. ScriptSender is integrated with Infinx, so it automates the process of sending for prior authorizations. Data on the order, which we now receive electronically and directly into our system, triggers that authorization workflow. This eliminates multiple steps that we had to do manually before ScriptSender.”
Referrers can view the authorization process for each order as it completes, eliminating the need for multiple phone calls to CMI. “Compared to HL7, this is much easier on the eyes, and the monitoring is better,” said Stokes. “Our referrers see their authorizations, quickly managed. They can also monitor that their orders were sent successfully, that the clinical notes they sent were delivered right into our system in a timely manner, and that our final reports are immediately available right on their desktop.”
Image View / Image Share
“Breaking down barriers to information sharing is absolutely central to quality care,” says Chris Craft, CEO and founder of ScriptSender. “Some of the bridges to a patient’s relevant data are as complex and expensive as a real bridge.”
For radiology providers, the most relevant data are the images in a study, and the interpretation. The obstacles in sharing images and results have proven so insurmountable that most providers still share by forcing patients to transport thumb drives, CDs, or DVDs—which is neither secure, nor efficient. With ScriptSender’s Image View / Image Share (IVIS) module, CMI is able to share images and results securely in seconds, no matter which platform the referrer is using.
“It’s another value-add for our referring physicians,” said Stokes. “Images are embedded into our reports and accessible in one click. IVIS is the only platform I’ve ever seen where images can actually be shared with ease. We just signed a new user last week. She was amazed when she saw IVIS.”
CMI’s referrers gain the advantage of a much cleaner, faster, and more accurate collaboration with CMI. “At the core a lot of doctors miss that collaboration with fellow doctors,” said Kristen Stokes, Global Project Manager for CMI. “Hospitalists used to be able to walk down to the radiology department and run through images together. ScriptSender allows us to get back to that kind of close collaboration and teamwork. Access to images is not a barrier anymore.”