The promises of healthcare nirvana are by now familiar: continuity of care, physician collaboration, patient engagement, value over volume, and of course cost-effectiveness.
What may not be so familiar is the culprit that makes those ideals so hard to achieve, an underlying problem that causes persistent, systemic issues for every stakeholder in healthcare—the blocking of information.
Chris Craft, CEO and founder of ScriptSender, describes it this way: “Interoperability—getting data flowing between different systems—has always been a challenge. Doctors especially want the best patient care possible, with fast turnaround times, and they know that information has to be shared to achieve that.”
Traditionally, organizations relied on VPNs and HL7 interfaces to enable information exchange between systems. That option, according to Craft, is reserved for select groups that have the resources to code and manage those interfaces. “It can take months to integrate sometimes, and that isn’t acceptable. Plus you then have to manage it—monitor error logs and make adjustments. For small- or even medium-sized groups who don’t have a team for that, an outside consultant and interface engine is required, which means a substantial investment just to connect to a small percentage of their referring base. With referring doctors, only the largest groups are big enough to have dedicated IT staff to assist with the build and maintenance of HL7 interfaces. What about everyone else?”
Those who can make the investment do so because of the benefits that come with interoperability. Being able to communicate quickly with even a portion of their referring physicians has a bottom-line impact on their business—and delivers the other benefits like care quality and strong collaboration.
But Craft and his team at ScriptSender have found a way to deliver those benefits without the complexities and cost of IT integration. By leveraging a printer driver native to the operating system, ScriptSender allows users to transmit orders, clinical notes, lab results, prescriptions, and any kind of patient information in one click.